Help & Support

How can we help?

Find answers to common questions or get in touch with our team.

Get in touch

We respond to all support requests within 24 hours.

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Common questions

Tap the Scan tab, then Take Photo. Point your camera at any wine label, invoice, or order receipt. MaiCellar identifies all wines and shows results to confirm before adding to your cellar. You can scan multiple pages — after each photo it asks if you want to scan another page or add what's been found.
Yes — this is one of MaiCellar's best features. Photograph a wine merchant invoice, delivery docket, or order receipt and MaiCellar identifies every bottle on the page. You can also scan a multi-page wine list page by page. Select which wines to add and set the quantity for each before confirming.
Every account gets 3 lifetime AI scans for free — enough to try the feature. Upgrade to Cellar or Sommelier from the Account tab for more.
Both include AI label scanning and food pairing. Cellar has a monthly scan limit. Sommelier has unlimited scans plus cellar valuation, vintage reports, and restaurant menu pairing.
Tap the Pair tab and describe what you're eating by typing, speaking into the microphone, or photographing your plate or a recipe. You can also photograph a restaurant wine list and MaiCellar will recommend the best match from the list for your meal.
Tap any wine in your cellar to open its detail view. Scroll to the bottom and choose Mark consumed, Mark as gifted, or Mark as sold. You can add a rating, notes, or recipient name.
Yes — MaiCellar identifies every wine on the invoice and shows them as individual cards. You can set the quantity for each, deselect any you don't want to add, then tap Add to cellar.
Go to Settings → Apple ID → Subscriptions on your iPhone and tap MaiCellar. You'll retain access until the end of your billing period.
Tap the wine in your cellar and edit the region field manually. For persistent issues with a specific winery email support@maisoftware.app and we'll look into it.
Yes — stored securely in the cloud. Delete and reinstall the app, sign back in, and your full collection will be there.
Go to the Account tab, scroll to the bottom and tap Delete my account. This permanently deletes all your cellar data and cannot be undone.

Get better results

Good lighting

Scan labels in natural light or under a bright lamp. Avoid flash directly on the label as it creates glare.

Fill the frame

Get close enough that the label fills most of the camera frame. The AI reads better with larger text.

Voice pairing

Be specific — “pan-seared salmon with lemon butter sauce” works better than just “fish”.

Invoice scanning

Photograph the full invoice flat on a table. Multi-page invoices can be scanned page by page.