Privacy Policy

1. Who we are

Maicasa is a product of Mai Software, operated as a sole-trader business registered in Australia under an ABN. References to "Mai Software," "we," "us," or "our" refer to that business.

Contact: info@maisoftware.app

2. What we collect

• Property & task data — addresses, maintenance tasks, notes, costs, contents inventory and budget settings you enter or generate
• Building inspection PDFs — documents you upload, processed to extract tasks; the file is not retained beyond extraction
• AI chat content — messages, photos and quotes submitted to AI features, sent to our AI provider for processing
• Account information — if you create an account, your email address and authentication tokens
• Subscription state — tier (Home), status (active/expired) and billing platform identifier from RevenueCat or Stripe
• Usage data — how you interact with app features, in aggregate, for product improvement
• Device information — device type, OS version and app version for crash diagnostics

We do not collect payment card details, government identity documents or precise location data.

3. How we use it

• To provide and operate the Maicasa app and its AI features (property scan, photo recognition, inspection PDF import, AI chat, cost estimates)
• To generate task guides, DIY walkthroughs and trade briefs via the Claude API
• To improve the app through aggregated, anonymised usage analysis
• To respond to support requests
• To send transactional notifications you have opted into (e.g. task reminders, scan completion)

We do not use your data for advertising or to build advertising profiles.

4. AI processing — Anthropic Claude

Maicasa uses the Claude API by Anthropic PBC to power AI features including property scan, photo analysis, inspection PDF parsing and chat. When you use these features, your inputs (text, photos, documents) are transmitted to Anthropic's servers for processing.

Anthropic's data handling is governed by their Privacy Policy. We use the API under terms that restrict Anthropic from using your inputs to train their models.

Photos and documents you share with AI are not stored by Maicasa beyond the current session.

5. Subscriptions and payments

Maicasa offers an optional Home subscription. Subscriptions are sold and processed by:

• Apple StoreKit — for in-app purchases on iOS
• Stripe — for purchases made through the website pricing page

Payment data (card details, billing address) is handled entirely by Apple or Stripe — Maicasa does not see or store your payment information. Your subscription status (active, expired, plan tier) is synced via RevenueCat to our database so the app can enable the features you've paid for.

You can manage or cancel a subscription at any time via your Apple ID (Settings → Apple ID → Subscriptions → Maicasa) or via the Stripe customer portal for web subscriptions.

6. Storage and security

Your task and property data is stored with Supabase, Inc., with servers in the Asia-Pacific region (Singapore). Supabase is SOC 2 Type II certified. All data is transmitted over encrypted connections (HTTPS/TLS).

If you believe your data has been compromised, contact us immediately at info@maisoftware.app.

7. Who we share data with

• Anthropic PBC — to process AI requests (see Section 4)
• Supabase, Inc. — to store your task and property data
• Apple — for subscription processing and app distribution via the App Store
• Stripe, Inc. — for web-based subscription processing
• RevenueCat (Functional Software, Inc.) — to manage and validate subscription state across platforms
• Google Places API — to validate property addresses you enter
• Law enforcement or regulators — where required by applicable law

We do not sell, rent or trade your personal information.

8. Your rights

Under the Australian Privacy Act 1988 and applicable privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Complain about a breach to the relevant privacy regulator in your country

To exercise any of these rights, email info@maisoftware.app. We will respond within 30 days.

9. Data retention

We retain your data for as long as your account is active or as needed to provide the service. On a deletion request, we remove your personal data within 30 days, except where retention is required by law (for example, financial records relating to subscription transactions). Aggregated, anonymised data may be retained indefinitely for product improvement.

10. Children's privacy

Maicasa is not intended for use by children under 13. We do not knowingly collect information from children. Contact us if you believe we have, and we will delete it promptly.

11. Changes to this policy

Material changes will be notified via the app or by email. Continued use of Maicasa after the effective date constitutes acceptance of the updated policy. The version number at the top always reflects the current version.